# Refunding Sometimes limited sales do not see the demand a creator was expecting. In these instances drops will become refundable. 1. When a primary sale fails to reach its required minimums or if a sold item is determined to have a copyright issue after a sale starts, the sale will close and a refund button will appear. 2. After pressing "Refund Order," you will see a popup confirming the amount of items from a drop that you are refunding, the amount you will receive, and your updated DYLI cash balance as a result of the refund. 3. Upon confirming, your refund will execute, you will receive a confirmation, and your DYLI balance will update. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.dyli.io/core-features/marketplace/drop-pages/refunding.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.