> For the complete documentation index, see [llms.txt](https://docs.dyli.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dyli.io/core-features/marketplace/drop-pages/refunding.md).

# Refunding

Sometimes limited sales do not see the demand a creator was expecting. In these instances drops will become refundable.

1. When a primary sale fails to reach its required minimums or if a sold item is determined to have a copyright issue after a sale starts, the sale will close and a refund button will appear.
2. After pressing "Refund Order," you will see a popup confirming the amount of items from a drop that you are refunding, the amount you will receive, and your updated DYLI cash balance as a result of the refund. 
3. Upon confirming, your refund will execute, you will receive a confirmation, and your DYLI balance will update.